We're happy to accept returns of unused, unopened, unaltered, and undamaged items (except those designated “final sale”) within 30 days of your original purchase date.
To start a return, please email firstname.lastname@example.org with your order number and the item(s) you would like to return and we’ll get the process started for you.
To be eligible for a refund or store credit, items must be returned in their original packaging, including any boxes and other packaging materials, and the original order invoice. Item(s) that do not meet these requirements will not qualify for a refund.
Once we receive your item(s) back, we’ll send you an email to notify you that your return has been processed and we’ll issue you a refund or store credit towards your next purchase. Please allow 7-10 business days for the credit to be applied to your original method of payment. Please note that shipping and handling charges are not refundable and shipping costs must be prepaid by the customer.
Please allow 1-2 business days for us to process your order and ship it out. Depending on your location, different shipping methods are available. Please see below for more details on the shipping methods we offer.
STANDARD SHIPPINGOrders with Standard Shipping selected are shipped via Canada Post. You will receive an email with your tracking information as soon as your order ships, and the expected transit time is 3-5 business days. We offer complimentary Standard Shipping on all Canadian orders over $150.
EXPRESS SHIPPINGOrders with Express Shipping selected are shipped via Canada Post. You will receive an email with your tracking information as soon as your order ships, and your order will arrive within 1-2 business days.
STANDARD SHIPPINGOrders with Standard Shipping selected are shipped with Canada Post via USPS. You will receive an email with your tracking information as soon as your order ships, and the expected transit time is 7-10 business days.
Please note that these transit times may differ depending on where you are located. All orders are shipped out of Toronto, Canada.
STILL HAVE QUESTIONS?
We have answers! Email us anytime at email@example.com